Service Agreement Template

Note - fill-in template

This document is a Weblo TTS service agreement template aligned with the contract generated in the Weblo TTS admin panel. Replace bracketed fields and tick ☐ options before sending. Version: 1.2 · 3 August 2026.

Weblo TTS Service Agreement No. [AGREEMENT NUMBER / YEAR]

entered into on [DATE] (the “Agreement”) between:

TIME4IT Sp. z o.o., ul. Plonowa 24I/2, 05-500 Nowa Wola, Poland, KRS 0001140137, NIP 1231569806, REGON 540441588, e-mail: [email protected].

Represented by: [NAME / TITLE] (the “Provider”)

and

[CLIENT LEGAL NAME], [ADDRESS], NIP [TAX ID], REGON [REGON] (if applicable), e-mail: [EMAIL].

Represented by: [NAME / TITLE] (the “Client”)

Store covered by this Agreement: https://[STORE DOMAIN]

§ 1. Subject matter

1. The Provider shall make available Weblo TTS: SaaS software and a WooCommerce plugin enabling the Client to self-integrate their WooCommerce store with TikTok Shop (the “Service”).
2. Deliverables: plugin ZIP (or download link), domain-bound licence key, backend access required for the plugin (TikTok Shop OAuth, sync, API), and the setup guide at https://tts.weblo.pl/klient/.
3. The Service enables in particular: connecting the store to TikTok Shop, mapping categories, carriers and statuses, listing and syncing products, and importing/handling orders, within the current TikTok Shop API and Service documentation.
4. The Service applies solely to https://[STORE DOMAIN].
5. Documentation: https://tts.weblo.pl/documents/ and https://tts.weblo.pl/.

§ 2. Self-service model

1. The Client installs the plugin, activates the licence, connects TikTok Shop (OAuth) and configures the Service in the plugin according to the guide.
2. The Provider does not provide store deployment or configuration services. The Agreement covers delivery of the plugin, licence, Service backend, updates and documentation only.
3. The Client provides a working WooCommerce store (HTTPS), a TikTok Shop seller account, Woo shipping methods/categories and accurate catalogue data.

§ 3. Definitions

1. WooCommerce means the Client’s WordPress / WooCommerce store platform.
2. TikTok Shop means TikTok’s sales platform integrated via official API.
3. Licence means the right to use the Service under this Agreement, activated by a licence key.
4. Billing period means a calendar month or a 12-month period, depending on the selected plan.

§ 4. Licence

1. Non-exclusive, non-transferable licence for the Client’s e-commerce use during the Agreement term.
2. One WooCommerce store (https://[STORE DOMAIN]) and one linked TikTok Shop account, unless otherwise agreed in writing (including e-mail).
3. No resale, hosted redistribution, reverse engineering or circumvention of Service protections, except as mandatory law allows.
4. The Client must comply with TikTok Shop rules and applicable law.
5. Licence breach or use contrary to the Agreement entitles the Provider to immediate termination and licence key deactivation.

§ 5. Fees and payment

1. Billing model (tick one):
   • ☐ Monthly: PLN 399 net / month
   • ☐ 12-month licence: PLN 2,999 net for 12 months
   • ☐ Other: [DESCRIPTION AND NET AMOUNT]
2. VAT applies at the statutory rate.
3. Payment on VAT invoice within [e.g. 7] days to the account stated on the invoice.
4. The Client consents to electronic VAT invoices to the e-mail stated in the Agreement.
5. First payment: [e.g. in advance before licence key delivery].
6. Monthly fees are prepaid per billing period; the 12-month fee is prepaid for the full term unless instalments are agreed.
7. Payment delay exceeding [e.g. 14] days entitles the Provider to suspend the Service (including key deactivation) after prior notice (e-mail suffices).
8. The Provider may change the subscription fee due to increased Service costs, product development, third-party cost changes or other material circumstances. The Client will be notified at least 30 days in advance by electronic means and may terminate before the change takes effect if they do not accept the new price.

§ 6. Updates and availability

1. During the Agreement the Provider provides updates driven by TikTok Shop API changes and product development.
2. No warranty of uninterrupted availability of the Service, TikTok Shop, WooCommerce, Client hosting or internet connectivity.
3. The Provider may periodically limit availability for maintenance, upgrades or updates.
4. No liability for Service limits or downtime caused by changes, limits, outages or discontinuation of TikTok Shop API, WooCommerce, WordPress or other third-party services the Service depends on.
5. The Service is provided “AS IS” and “AS AVAILABLE”, without warranty of uninterrupted, error-free or delay-free operation or that it will meet all individual expectations.

§ 7. Client obligations

1. Installation, licence activation, TikTok connection and correct configuration per the guide.
2. Offers, prices, stock, returns policy, fulfilment and buyer communication on TikTok Shop.
3. Up-to-date WooCommerce data and store security (hosting, WP/Woo/plugin updates, backups).
4. Backing up the Client’s store and data on the Client’s side.
5. Rights to published content and lawful sale of offered products.

§ 8. Personal data

1. Each Party processes personal data under GDPR and applicable law.
2. Where the Provider processes personal data on the Client’s behalf, the Agreement (and a separate DPA if needed) forms the basis; a DPA template is available on request.
3. Details: https://tts.weblo.pl/documents/.

§ 9. Confidentiality

1. Confidential information obtained under the Agreement (including licence keys, access data, commercial terms and technical information) shall be kept secret.
2. Confidentiality survives for 3 years after the Agreement ends.

§ 10. Intellectual property

1. IP in the Service, plugin, code, documentation and Weblo TTS marks belongs to the Provider or its licensors.
2. The Client retains rights in its own data, catalogue content and trademarks.

§ 11. Provider liability

1. To the extent permitted by mandatory law, the Provider’s liability toward the Client is excluded.
2. The Provider is liable only for damage caused intentionally where such liability cannot be excluded under mandatory law.
3. In particular, no liability for: any property or non-property damage, lost benefits, lost revenue, lost profits, lost customers, data loss, business interruption, malfunction or unavailability of TikTok Shop, WooCommerce, WordPress, hosting, APIs or other third-party services, third-party acts, Client misconfiguration, or indirect/consequential damage.
4. If liability is nonetheless finally established, it shall not exceed net fees paid by the Client for the three months preceding the event.

§ 12. Term and termination

1. Term (tick one):
   • ☐ Indefinite - monthly billing, terminable with [e.g. 30] days’ notice effective at the end of a billing period,
   • ☐ Fixed 12 months - from [START] to [END]; thereafter renewal or switch to monthly by written agreement (including e-mail).
2. Either Party may terminate immediately for material breach not cured within 7 days of notice.
3. On termination the Provider deactivates the licence key; the Client should disconnect and remove the plugin if they will not continue use.
4. Fees prepaid for a started billing/licence period are non-refundable unless otherwise agreed or mandatory law requires otherwise.
5. After termination the Provider may delete technical data, configuration and sync data after 30 days, unless law requires longer retention.

§ 13. Force majeure

Neither Party is liable for failure caused by force majeure, including third-party platform outages, cloud provider outages (e.g. AWS), DNS/CDN/payment/telecom/infrastructure failures, cyberattacks, acts of public authorities, natural disasters or other events beyond reasonable control.

§ 14. Final provisions

1. Polish law and the Weblo TTS Terms of Service at https://tts.weblo.pl/documents/terms-of-service.html apply; the Agreement prevails in case of conflict.
2. Amendments require documentary form (including e-mail) unless written form is mandatory.
3. The Provider may update the Terms of Service and Documentation as the Service, law or technical conditions evolve; current versions are published on the Provider’s website.
4. The Provider may assign rights and obligations to a capital- or organisation-related entity without Client consent, notifying the Client electronically.
5. Disputes: amicable resolution first; otherwise courts for the Provider’s registered office, subject to mandatory law.
6. Executed as an electronic PDF or in two identical copies, one for each Party.

Signatures

Contact

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